If you are looking for a car call Tony Bittenbender. He's a good guy and will treat you fair and will not waste your time. I've known him for over 20 years and he'll do the right thing every time.
By my 1-star rating I shouldn't have to say "buyer beware", just request both vehicle history reports offered by this dealer if you choose to do business with them. With a GM CPO, GM states CarFax, but I was given an AutoCheck. The AutoCheck showed no accidents, whereas CarFax showed an accident and part replacements. The managers at the GMC dealership stated they don't use CarFax and yet 2 days after our meeting, CarFax has replaced AutoCheck on their website. Since I have grown tired of defending myself as the consumer, I will deal directly with GM to resolve this dealer's suit-the-sale tactics. There are 2 photos attached to this review:
1) Kelly's Preferred AutoCheck
2) More Common CarFax
Kelly Buick was superb when I had my 2011 GMC. I have total confidence in Kelly to keep my GMC running in TIP TOP SHAPE.
I think this is real sad that I must write this review my husband and I and my son all bought cars here and the disrespect that us as customers receive seriously my husband put 19,500 In cash on my jeep trailhawk and it's becoming to be in the shop more that I have it which is crap then having my sunroof replaced and headliner which is stained again since apparently they don't know how to change gloves obviously so now a brand new liner with black marks on it m9re that they did the 1st time now today my husband takes my car in again and of all people the service manager says deal with the noise are u for real that was the wrong thing to say. I will let our lawyer Handel it now for now and as for kelly I will never do business with them again as for them saying our salesman didn't talk with them about these issues sad they have to lie about ken Grant is a good salesman but sorry I will no longer be able to have u help with the next car I will go elsewhere this is a piss poor customer service and I'm not gonna be pushed over anymore and won't just deal with a noise I need a reliable care and obviously they don't have them since they have my car they better replace my gas in it I don't even have 10,000 miles on it for having it over a year just figure I will let other buyers aware not the only car from them we had issues with
I bought a 2016 Town and Country that had a clean carfax on Truecar, It turns out that the front driver fender had a slightly different color. I tried to call to get the dealer to match the paint but it was difficult to get a callback. I also had a cracked ignition key that they were supposed to replace by mail and that seems to have fell by the wayside. We have made 4 attempts to contact dealer about key and we have had no callback. So I guess the question is would I go back to Kelly Auto? No, at this point I would not. Will I use Truecar again? Yes I would use Truecar for any purchase. I just wish Truecar had dealer ratings because this one would be a fail.
Kelly Automotive Group is a US Car Dealer based in Emmaus, Pennsylvania. Kelly Automotive Group is located at 586, 536 State Ave, Emmaus, PA 18049, USA.
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